Turnover, or rollover, is the total you must bet before a bonus balance can be withdrawn. To work it out you need three numbers: the bonus amount, the turnover multiple, and whether that multiple applies to the bonus alone or to the deposit plus the bonus.
The basic formula
Turnover needed = base × multiple. The base is the bonus alone, or the deposit plus the bonus, depending on the terms. This difference can double the amount you must bet, so always ask which one applies.
Three examples
12CUCI's bonus guide shows 30x for the new customer bonus, 20x for the daily reload and 10x for referrals. The examples below use those figures as assumptions.
| Situation | Sum | Bets needed |
|---|---|---|
| RM5 free kredit, 20x | RM5 × 20 | RM100 |
| RM10 Free Share Bonus, 10x | RM10 × 10 | RM100 |
| RM50 deposit + 100% bonus, 30x on the bonus | RM50 × 30 | RM1,500 |
| RM50 deposit + 100% bonus, 30x on deposit and bonus | RM100 × 30 | RM3,000 |
How each game type counts
Not every bet counts in full. 12CUCI's bonus guide says:
- Slots: usually 100%.
- Table games: 10 to 20%.
- Live dealer: 5 to 10%.
- Progressive jackpots: 0%.
So a RM100 turnover on slots is RM100 of bets. At a live dealer table counting 10%, it becomes RM1,000 of bets.
Expected loss before you can cash out
Every bet carries the house edge. A rough estimate: expected loss = turnover × (100% − RTP). For a slot with 96% RTP:
- RM100 turnover: expected loss about RM4.
- RM1,500 turnover: expected loss about RM60.
- RM3,000 turnover: expected loss about RM120.
In the 100% bonus example above, the expected loss (RM60 to RM120) is larger than the RM50 bonus. The average does not happen in every session, but it shows why large bonuses with high turnover rarely favour the player. Our RTP article explains the 96% figure further.
Checklist before accepting a bonus
- The turnover multiple, and its base (bonus, or deposit plus bonus).
- The contribution of each game you want to play.
- The maximum bet allowed while the bonus is active.
- The cash-out cap on the bonus.
- The validity period.
For the offers 12CUCI lists, see the 12CUCI free kredit page.